-Acceptance of Terms

The Terms of Use set out how you may use our Website.

This agreement applies between you, the User of this Website and Joy Tots Ltd, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website www.joytots.com. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. We will publish any future changes to these terms and conditions on this Site.


Access to our Website is permitted on a temporary basis. We update our Website regularly and we reserve the right to withdraw, carry or suspend the service at any time without notice. You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through your internet connection are aware of these Terms of use.

To the extent permitted by law, this Site and all contents of the Site are provided on an “as is” basis without warranties of any kind, either express or implied. This includes without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge by your use of the Site is at your own risk, and Joy Tots Ltd shall not be held liable for any damages, repairs, servicing or costs associated with or in connection with any kind related to your use of this Site. We make every effort to ensure that the content of this Website is accurate and up-to-date but we do not accept liability for damage or loss caused by any error or omission.

-Trading Terms

The following Terms and Conditions apply to all purchases of Products and Services by you from Joy Tots Ltd whether your purchase is made in our Shop or online through our Website www.joytots.com. Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. The date on which the terms were last amended is shown at the bottom of these terms.

By placing an order for Product or Service with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at sales@joytots.com before placing an order with us. These Terms and Conditions and your use of our Website and Shop are governed by Scottish Law and you agree to submit to the non-exclusive jurisdiction of the Scottish Court. We recommend that you print or save a copy of these Terms for future reference.

References in these Terms to “Joy Tots”, “we”, “us” and “our” means Joy Tots Ltd. “you” and “your” means you as the User, viewer or consumer of our Products, Website and Services. Joy Tots Ltd registered in Scotland No: 461736. Registered Office 29 Drumsheugh Gardens, Edinburgh; EH3 7RN. Please note, this address is not to be used for any correspondence or communication unless previously agreed with Joy Tots Ltd. Our trading Premises will handle all correspondence and communication between Joy Tots Ltd and its Users. Our trading Premises is 117 Ferry Road, Edinburgh, EH6 4ET.

The Content of the pages of this Website is for your general information and personal non-commercial use only. It is subject to change without notice.

Your statutory rights are not affected by these Terms and Conditions.

-Definitions and Interpretation

“Joy Tots”  - Means Joy Tots Ltd as any and all business components and Services both online and in our Shop. The company or person who you have entered this contract with in respect to the provision of Classes, Products and other Services.

“Site” or “Website” – refers to www.joytots.com that you are currently using or any sub-domains of this Site owned by Joy Tots Ltd.

“Content(s)” – means logos, illustrations, designs, icons, photographs, video clips, texts, images, products, data and written and material stored or displayed on this Site, held at our Shop or otherwise protected and owned by Joy Tots Ltd.

“Joy Tots Ltd” – Means the company Joy Tots Ltd, Registered in Scotland No: 461736. Registered Office 29 Drumsheugh Gardens, Edinburgh; EH3 7RN.

“Service” – means collectively any online facilities, tools, Services, Products or information that Joy Tots Ltd makes available through the Website either now or in the future.

“Services” – means the services available to you through this Website, specifically the provision of Joy Tots classes, workshops, special events, parties and sessions. This also is not limited to but includes any commissioned work, keepsake crafts, bespoke or customised products or merchandise Joy Tots Ltd produces and sells.

“Premises”– means our place of business or trading address which is located at 117 Ferry Road, Edinburgh; EH6 4ET.

“Product(s)” – means the services, goods or merchandise sold, produced or designed by Joy Tots Ltd and own the sole copyright of these items.

“Shop” – means the location in which all goods, services or products are sold. This can include both business trading premises and or the consumption of goods through our online Shop.

“Terms” – means Joy Tots Ltd Terms and Conditions

“Class” or “Classes” – means any Joy Tots Ltd activity or pre-booked event taking place at our Shop premises at 117 Ferry Road, Edinburgh; EH6 4ET or other specified location.

“Policy” or “Policies” – refers to any rules and regulations set out in our Terms and Conditions.

“Comments” – can refer to any and all communication, material, remarks, suggestions, ideas or feedback by the Users to Joy Tots Ltd.

“Buyer” – means any customer who is or who had purchased a Product or Service from Joy Tots Ltd.

“Seller” – means Joy Tots Ltd.

“User(s)” – means any third party that accesses the Website and is not employed by Joy Tots Ltd and action in the course of their employment, but not limited to personal, business or commercial users, customers and/or visitors to our Shop premises or Website.

“Third Party” or “Third Parties”– means any organisation(s) not owned, directly associated or employed by Joy Tots Ltd.

“Home Page” – means www.joytots.com

-Laws and Jurisdiction

These Terms and Conditions and the relationship between you and Joy Tots Ltd shall be governed and construed in accordance with the Law of Scotland and Joy Tots Ltd and you agree to submit to the exclusive jurisdiction of the Courts of Scotland.

-Intellectual Property Rights

All logos, illustrations, designs, icons, photographs, video clips, texts, data, images, Products, Classes and written and material stored or displayed on this Site or related to Joy Tots Ltd Products, Services, merchandise and designs which (collectively the ”Contents”) are protected by and copyrights, trademarks  and other intellectual property rights owned, controlled or licensed by Joy Tots Ltd. The Site as a whole is protected by copyright and trademarks. All worldwide rights, title and interests are reserved. You may access, download or print any of our content for personal, non-commercial-use. Any copies must retain the copyright or other intellectual property notices contained in the original material not excluding the original copyright author and date to which the copy was retained. You may not reproduce, publish, transmit, distribute, display, modify or create derivative works from, sell or participate in any sale or, or exploit in any way, in whole or in part, any of the Contents, the Site or related Joy Tots Ltd Product, Service, merchandise and designs. If you wish to use our Website content in any other way, you must first seek written permission from Joy Tots Ltd at info@joytots.com.

We reserve the right to use photographs and physical copies of your (the Buyer’s) personalised Product items for our Website, blog, newsletter, exhibition, publication, advertisement and for marketing purposes at any time.


All designs, Products and Services are copyright of Joy Tots Ltd. All rights are reserved.

Any unauthorised reproduction of Joy Tots Ltd designs or Products or Services is strictly prohibited. We take any unauthorised copying or printing of our design work very seriously. Legal action will be taken in all such cases. Any designs and products created for you using our bespoke and custom designed Services will remain wholly the property and copyright of Joy Tots Ltd.


We expressly reserve all rights in and to the www.joytots.com domain name and all related domains and sub-domains, the name “Joy Tots”, “Joy Tot” or “Joy Tots Ltd”, our logo, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Website may be trademarks of their respective owners and the rights in such marks are reserved to their respective owners or licensors.

-Provisions of Services

Provision of all Services and Products shall be subject to the Terms and Conditions pertaining directly to those Services. By agreeing to these Terms and Conditions the User agrees not to share any aspects of Joy Tots Ltd Services or Products with any Third Party who operates within the same market as Joy Tots Ltd. Neither the User is involved directly or indirectly with such a party.

The User will not take, replicate or use a Joy Tots Ltd Services, Products or materials for his or her use or by use of any Third Party. The User agrees not to be directly or indirectly involved or have interests in any business competitor of Joy Tots Ltd whilst the User is a current or had been a previous Joy Tots Ltd paying customer.

All Services, Classes and other pre-booked activities adhere to strict age limit requirements stated in our Booking Section of our Website. Please all customers, visitors and Users must also read and and are bound by the full extent of these Terms and Conditions including, Joy Tots Admissions, Health, Safety and Play Policies.

Joy Tots Ltd expressly forbids the right to reproduce any part of our lessons, Classes, workshops or activities in any form (e.g. on the Internet, DVDs, photographs etc.). Anyone suspected of continually filming or photographing of our lessons, Classes, workshops or activities in any form for any purpose of publication will be asked to stop filming and leave the premises.

Joy Tots Ltd may in its own discretion refuse entry to a customer to its Class programmes or Premises if it felt that the customer’s behaviour is unreasonable.


-Limitations of Our Liability

To the fullest extent permissible by law, we exclude and disclaim all warranties, Terms, Conditions and representations that might otherwise be implied by law in relation to this Website. In particular we do not represent or warrant that the Website will be error-free, free from viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect. We do not accept liability for any failure to maintain the Website.

Any person using any Product or Service purchased from Joy Tots Ltd assumes personal responsibility for any and all damages or injuries of any kind which may result from its use.  It is the User’s reasonability to install, use, inspect, and replace any product sold by Joy Tots Ltd in a manner that will not cause harm to themselves or anyone else.

By purchasing Products or Services from Joy Tots the User acknowledges the potential risks involved with the use of these products and further agrees to hold harmless, indemnify, protect and defend Joy Tots against any incident or action involving the Products or Services purchased from Joy Tots Ltd.

Nothing in these Terms shall affect your statutory rights, and nothing on these terms of use shall exclude or limit our liability for fraud or fraudulent misrepresentation or death or personal injury arising from negligence or that of our employees or anything else that cannot be excluded or limited by us under Scottish Law. We exclude liability for all and any loss, damage and/or theft that you may suffer howsoever arising and all and any injury.

We will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms). Loss or damage will be reasonably foreseeable where it could be contemplated by you and us.

If you are a business user, we will not be liable for any loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity; goodwill or reputation or any indirect or consequential loss or damages.

We will also not be responsible for any loss or damage caused to you where you are not entering into these Terms as a User, consumer or business.



You agree to compensate us and our respective directors, officers, employees, and applicable Third Parties in full from and against all their Third Party claims, liabilities, loses and expenses (including legal fees) suffered by such persons arising out of, or related to or which may arise from your Content and/or any breach by you of any term of these Terms of Conditions.


Joy Tots Ltd is not responsible for the accuracy of material on linked websites and does not necessarily endorse the views expressed within them. Any websites to which we link through this Site are independent of this Site and we have no control over them and accept no liability in respect of your use or inability to use them or any of the content of such websites.

You may link to our Home Page, www.joytots.com, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site in any website that is not owned by you. Our Site must not be framed on any other site, nor may you create a link to any part of our site other that the Home Page. We reserve the right to withdraw a linking permission without notice.

The Website in which you are linking must comply in all respects with the Content standards set out in our ‘Acceptable Use Policy.’ If you wish to make use of any of the Content on our Site other that set out above, please contact info@joytots.com. 

If you would like to share a link or image from our website, we ask that you contact us first and that the link, image, product or other related Joy Tots material would be credited to us with a link reference back to our website www.joytots.com.       


-Acceptable Use Policy

The Acceptable Use Policy sets out the terms between you and us under which you may access our Website www.joytots.com. This is Acceptable Use Policy applies to all Users of, and visitors to, our Site. Your use of our Site means that you accept, and agree to abide by, all the Policies in this Acceptable Use Policy, which supplement our Terms of Website use.

-Bespoke & Customised Products/Services


Please note that all our Products are meticulously handmade by a master artisan one piece at a time using natural products. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind. Therefore product example photos may not be identical to the product you receive.

We have a Policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.

Goods supplied may differ from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any variations in colour that may occur will not result in a refund, reprint or return.

The Buyer agrees that all designs, plans, ideas, images or Content directly associated with the making of a bespoke item by the Seller remain the intellectual property of the Seller, Joy Tots Ltd. The Buyer agrees that all designs, plans, ideas, images or Content associated with any produced or manufactured item(s) made by Joy Tots Ltd are exclusive property of Joy Tots Ltd and are subject to the standard legal protection and rights as intellectual property and Trademarks owned by Joy Tots Ltd.

It is your responsibility to check that your product order details are correct before final payment and your item(s) are manufactured. Once payment has been received and production has begun, refunds cannot be given. Checking over the final designs is the responsibility of the buyer. We require written confirmation either by signed physical return or email stating that you are happy with all the order details and all information is correct and happy to proceed with placing the order. We will not begin work on your order until we have received your full payment. After payment is taken all designs, specifications and prices are final and no design changes are allowed.

Joy Tots Ltd owns the rights to any bespoke or customised designs commissioned by the client (buyer), and has the right to reproduce and add it to our standard range of Joy Tots design library at any time. Joy Tots Ltd also reserves the right to use photographic images of your bespoke Product designs on the Website, Facebook, Twitter, blog or any online or print publication and in any form of advertising and marketing material including magazine features. This may include the names or birth details on your product.

If you supply use with your own items e.g. photographs, to aid us in the design of your stationary Joy Tots Ltd will strive to ensure that you photographs are returned to you in exactly the same condition as we received them. However, electronic format would be preferable, as Joy Tots Ltd cannot be held liable should any loss or damage occur.

Any photographs, poems, songs or general Content supplied by you to Joy Tots Ltd for reproduction and sale will be accepted as full permission to do so. Therefore, you will be held responsible for any illegal reproduction undertaken due to incorrect licensing or breach of copyright or intellectual property laws.


-Product Care


Please read all product care labels and instruction for more information on washing and care of your product.




All prices quoted on this Website and in our Shop are accurate at the time of publication and are quoted in pounds British sterling (£) and are inclusive of UK sales tax (VAT) at the current rate. All prices displayed on our Website, in our Shop, on our Products, quotes and invoices given are non-negotiable. Prices for our bespoke Services will be quoted on an individual basis depending on your requirements as the buyer.

Whilst, we have made every effort to insure our Products and Services are labelled with the correct price, we reserve the right to refuse to complete a transaction if the price was inaccurately labelled either in store or online. We cannot honour any errors prices from our Content, publications, Website or Products which are obviously an error and reserve the right to change or correct prices at any time. All purchased Joy Tots Products or Services balances must be paid in full immediately at time of purchase. The full list of all pricing options for our Products and Services are located inour Website at www.joytots.com.


-Product Display

We have made every effort to display as accurately as possible the colours of our products that appear on the Site or in our Shop. However, as the actual colours you see will depend on your computer, mobile device or monitor, we cannot guarantee that your monitor’s display of any type will accurately represent the original colour, texture or detail of actual merchandise.

Whilst every effort has been made to ensure that all descriptions of Services available from Joy Tots Ltd correspond to the actual Services, Joy Tots Ltd is not responsible for any variation from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether.

All drawings, images, descriptive matter and specifications of the goods or Content on our Website are for the sole purpose of giving an approximate description of the goods or Products.


-Special Offers & Discounts

We may have special or seasonal offers or hold promotions in store or online which we will advertise and display appropriately. We do reserve the right to remove these offers at any time without notice. Any and all discounts are not allowed to be used in conjunction with any other discount available including membership benefits, promotions or other applied discounts. Only one discount voucher per transaction or visit is allowed. Please see our Admission Policy for further information. We reserve the right to remove this discount at any time.

-Limits on Purchases

We do not authorise the purchase of our Products or Services for resale purposes. To enforce this Policy, we reserve the right to limit purchases to (5) items per style, per colour, per customer and/or address regardless of size of merchandise. We also reserve the right to cancel multiple orders of Merchandise purchased in violation of this Policy. We may modify this Policy at any time for any reason and we may make exceptions to this Policy, as we deem appropriate.

Please note gift boxing/wrapping is not available for all items. If you request your items to be gift boxed please check the maximum dimensions of our gift boxes on our Website to see whether or not your item is eligible to fit in the gift box sizes. Alternatively, if you are unsure feel free to contact us on sales@joytots.com. Gift boxing/wrapping is currently not available on purchases made in store or online being delivered outside the UK mainland.

Promotional gift cards and vouchers do not hold a cash value and can only be used once and the value must be used in full within a single transaction. Any item purchased with a promotional gift card or voucher is non-refundable and non-transferrable onto a further gift card or redeemable as cash value. Any and all unspent balance on promotional gift card and vouchers is not redeemable in a future transaction. You can use these promotional offers in conjunction with an additional discount or product purchase. Only one promotional gift card or voucher can be claimed per household per visit or transaction. Promotional gift cards and vouchers all have a strict use by expiration date and cannot be redeemed or spent after the expiry date. All promotional gift cards and vouchers cannot be used on café food and beverage services, delivery, gift wrapping options or put towards the purchase of a gift card.

-Placing and Acceptance of Orders

All of our Products and Services can be ordered by you, sent to someone else on your behalf or collected from our Joy Tots Shop. Orders can be places through our Shop or through our Website, www.joytots.com.

Where you order in store or online, we will provide you with a written confirmation and receipt for your purchase. Please ensure all your contact details are accurate and up-to-date when you order as we are not responsible if the transaction is void, delayed or cancelled due to incorrect information. Please keep your receipt as record for proof of purchase.

Online purchases are limited to booking Classes, events, memberships or gift cards. At the current time we do not offer or sell any of our Product merchandise through our online Shop located on www.joytots.com.

-Out of Stock

Whilst we strive to ensure the accuracy of our Website, there may be some occasions when we are ‘out of stock’ of a particular item. In such, instances, you will be contacted with an estimated delivery date, offered a possible alternative or given a full refund of your purchase price.

-Refusal of Transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our own discretion. We will not be held accountable or liable to you or any Third Party by reason of refusing, suspending or declining an transaction after the process has begun.

-Payment Methods

We accept payments for your goods online via our Website or payments taken in person at our Shop. We can accept cash (in person only), Visa, Visa Debit or Visa Electron, MasterCard and via PayPal. We cannot accept any payments taken over the phone. You can select your preferred method of payment for your goods from the options specified at the point of payment. All purchased goods are pay in full at the point of your order. All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and will not be held responsible for any delay or non-delivery and we are not obligated to inform you of the reason for the refusal.

For wholesale orders please contact us for alternative payment options. 


All the prices listed on the website include the currently applicable statutory value-added tax (VAT).

The prices shown on the Website and in our Shop exclusive of any applicable delivery charges. Delivery is charged per order (under 1kg) within the main UK with slightly higher rate to the Highlands & Islands. We also deliver to the EU (please allow five to 10 working days from dispatch).

Feel free to collect your purchased goods from our Shop for free any day during opening hours. If you choose this option we will send you an email confirmation when your purchased products are ready for collection. Just select the ‘Pick up from Store’ options when you purchase on-line. Please note that we only hold products in our Shop for a maximum of 7 working days. Joy Tots Ltd will not be held accountable or responsible for any item left unclaimed after this period. It is your responsibility as Buyer to come collect your items within the 7 working days. You may collect you items from our Shop which is located at 117 Ferry Road, Edinburgh, EH6 4ET. Alternatively, you may have them delivered to you at an additional cost.

Our delivery charges are as follows (under 1kg):

Standard Delivery:£2.95

Special Delivery:£7.50

Highland/ Channel Island:Please contact us for prices(please order via email not via website).

EU Delivery:Please contact us for prices (please order via email not via website).


Bear in mind that standard courier delivery is a tracked courier service, not a guarantee of a next day or express delivery. Deliveries outside the UK may take up to 28days.

All our Products are wrapped and packed well to protect them during transit. If you would like your items to be additionally gift wrapped please contact us for more information at sales@joytots.com.

Generally, digital goods are available immediately after purchase. Physical goods we can dispatch our Products within approx. 5 working days but the hand work or customisable products usually take 1-2weeks. We can accept rush orders for an additional fee (please contact us for more information). If you request the Special Delivery option, you will receive a confirmation email once posted. It may take slightly longer to deliver goods to very remote or international areas. As soon as we receive your order we will contact you with an anticipated delivery date and if any delay is foreseen we will notify you and you can let us know if you would still like to go ahead with the order. If your order is over 1kg in weight or a large item we will contact you immediately to let you know of any additional delivery costs that may occur. Please email sales@joytots.com if you have any questions regarding deliveries or special requests.

-Returns & Cancellations

All our Products are unique and bespoke crafted items produced by hand. Unfortunately, almost all of our items are non-cancellable and non-refundable. Due to the nature of Joy Tots bespoke and personalised Products; returns, changes or cancellations are not accepted once an order has been placed and production has begun. Anything that’s specially made, or ordered, with your choice of design, name, fabric message or any other customised aspect that makes it unique to you (and therefore not resalable). This extends to any product which you purchased in store.

Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics. This does not affect your statutory rights. To avoid any disappointment, please check whether an item is cancellable or non-cancellable before ordering. You can email us at sales@joytots.com. We do not accept any returns, refunds or exchanges for any purchased gift cards, memberships or promotional offers. We also do not accept any returns or exchanges for any Products and Services bought or redeemed by gift vouchers, memberships or promotional offers. All gift wrap services and delivery charges are non-returnable and non-refundable.

If Joy Tots Ltd Products bought which were not personalised or bought in store and are resalable in accordance to the Consumer Protection (Distance Selling), you have the right to cancel or refund your item by notifying us your wish to cancel in writing to sales@joytots.com or by post to Customer Care, Joy Tots Ltd, 117 Ferry Road, Edinburgh EH6 4ET at any time up to and including the 8th working day after the date on which the Product was collected or delivered to you.

You must take good care of all Products you wish to return to us and ensure they are sent back to us in pristine, unused and undamaged condition with all original packaging and tags in place in a saleable condition. You will be responsible for any postage or other costs incurred in returning the Product(s) to us, alternatively you can return the Product or in person at our Shop. For any and all returns you must show proof of receipt of purchase.

Any and all pre-booked daytime weekday Class, activity or otherwise event can be cancelled for a full refund no later than 2 days before the date and time in which the Service was booked. Any weekend or evening class can be cancelled for a full refund no later than 2 weeks before the date and time in which the Service was booked. We require that you request your cancellation along with your details to us at bookings@joytots.com. Any and all pre-booked activities, Classes and events are non-refundable after which your cancellation period expires. We will not give a refund for a missed Class or late arrival to a Class for any reason including sickness, holidays or days off. Unused fees are non-refundable and cannot be carried over or transferred.

Please note, we are unable to refund damage due to environmental factors including damages but not limited to the improper use or care of the Product. It is your responsibility to read all Product care labels and follow instruction for more information on washing and care of your Product.

For any further queries please email us on info@joytots.com and our dedicated Joy Tots team who will be happy to assist you.

-Damaged Goods & Conformity of Goods

Please note that naturally occurring marks, roughness or loss of detail on the surface of our hand/feet casts are due to the nature of dealing with casting plaster and cannot guarantee a consistent product quality of the cast. Whilst we take every effort to supply high-grade fine plaster and materials, due to the nature and subject being casts we cannot guarantee that every plaster casts turns out. If there is apparent damage or the cast was incomplete due to large air bubbles or plaster cast is damaged coming out of the mould. We will contact you immediately to rearrange a second casting to be taken. If in the unlikely event a second attempt was unsuccessful, we can arrange to refund to you for the full purchase price. If a refund is applicable you will receive a refund to the card or PayPal account used when placing your order within a 14 days period. Once the payment has been refunded we will notify you with a written email.

We take every care to ensure that the description and specification of our Products are correct at the time of going to press. However, while the colour reproduction of the colours is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Joy Tots Ltd will not be held liable for any shade or colour variation changed by us or our suppliers. If a custom colour is requested we will try our best to match the order specification but please note this process is not exact and we cannot produce or generate a true colour match. If you have any questions please email our Joy Tots customer service team on info@joy.com.

We will only refund the costs of the postage where the item is faulty or broken. You, the buyer, will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects in the good or any other complaint in respect of them within 3 days of receiving or collecting your items. Please note, we are unable to refund damage due to environmental factors including damages but not limited to the improper use or care of the Product. It is your responsibility to read all Product care labels and follow instruction for more information on washing and care of your Product.


-Damaged Goods in Transit

Whist every attempt is made by Joy Tots Ltd to package our goods well and use reputable carriers, occasionally goods get damaged in transit. If you see that the package is clearly damaged on arrival please note this on the carrier’s document when you sign for it; alternatively refuse to accept delivery if it is exceptionally damaged. For insurance purposes we ask take photo of unopened package on arrival and any damage items contained within. Please report any Product damage or imperfection to us by email within 48hrs and we will arrange for it to be collected immediately at no cost to yourselves and give you a replacement item or in-store credit equal to the amount of your original purchase price Product.

-Gift Cards and E-cards

Traditional gift cards can be purchased at our Shop in person or via our Website at www.joytots.com. Gift card are non-refundable, non-transferable and cannot be exchanged for cash. Any unspent amount left on a gift card will automatically expire, will be lost, if the card is not used in its entirety from a year to date from when it was issued. All gift cards are redeemable on any and all Products and Services excluding our in-store café food and beverage services, delivery charges, gift wrap/box options or transfer of any remaining gift card balance to a new gift card.

Joy Tots Further Policies:

-Admissions Policy

We operate from a first-come, first-served basis. We have limited availability in our Classes for health and safety reasons. All adult guardians and carers accompanying their child must be over the age of 18 years old. Therefore, only one adult can accompany their child(ren) per class booking. If you have twins or multiple children under two years of age a 25% discount will apply for the second child’s admission fee if you and only you accompany your two children. If you choose to bring another adult, you will be charged at full price for each admission fee per child. We understand that many families have multiple children of all ages. Therefore, we allow on a first come first serve basis for one parent or carer to bring an additional child over the age of two to come along to the Classes or activities. Discounts do not apply to the second older child. We have separate pricing structure and older child activities available. You must contact us directly via email on bookings@joytots.com for more information and prices. We have the right to deny an additional older child attending classes for past behavioural actions or if we feel there a safety risk involved.

-Equal Opportunities

We will actively support equal opportunities for each child regardless of gender, race, religion, special needs or social class. Prejudices will be challenged and discussed. Both children and carers will be encouraged to help each other and respect each other’s traditions and cultures. Multicultural activities will be integrated into various aspects of play.  

-General Liability

We do not exclude our liability for death or personal injury arising from negligence or that of our employees. We exclude liability for all and any loss, damage and/or theft that you may suffer howsoever arising and all and any injury. It is your responsibility as the User and customer of the space to read our full Terms and Conditions Policy along with our Joy Tots Policies including Safety and Play regulations.

-Behaviour Policy

Although we understand children and babies love to have fun in all sorts of ways we will not tolerate any aggressive or abusive behaviour towards our Joy Tots staff, customers or property. We will clearly give one warning if we see or are told about such behaviour. After one warning and the behaviour continues we will ask you to leave. We do not tolerate such behaviour and may result in a total ban if the behaviour continues on a further visit. We need to ensure the safety of all children and staff.  We are here to have fun in a safe environment, please speak to a member of staff if you experience any problems or have any further questions.


Joy Tots Ltd reserves the right to cancel or postpone any program, Class, activity or otherwise pre-booked event, and we will notify you as early as possible. If any Class or program is cancelled by us (due to instructor or staff illness, inclement weather or otherwise), we will refund your purchase price or re-book for another session.

Joy Tots Ltd does not necessarily have the same holidays as schools and nurseries; therefore Classes may take place during school holidays. In case the Joy Tots Ltd will be closed for holiday or break for any period of time, we will notify you as far in advance as possible and post changes/updates to our Website www.joytots.com.

-Health, Wellbeing and Sickness Policies

We ask all Joy Tots customers to complete a Health Screening Questionnaire prior to starting their first Class and make our staff aware of any pre-existing health conditions or ailments so that we can tailor any activities to your condition. In extreme cases, we may advise against practice or participating in our Class activities. We will try to accommodate and help with any pre-existing conditions or requests you may have. It is your responsibility to update Joy Tots Ltd if your health conditions or if your circumstances change. Joy Tots Ltd will not be held liable for any health condition. You participate in our Class activities at your own risk. It is your responsibility to decide what is suitable for you and your baby’s health. You have the right not to participate in any of our Classes or activities. We try to provide detailed description of our Classes and Products accurately so you can better assess your level of participation. It is your responsibility to notify Joy Tots Ltd of any injuries, illnesses, disabilities or concerns you may have. All information will be treated in the strictest of confidence.

All babies of all abilities can enjoy our wide range of Classes to benefit from. If you could please specify any special requirements, needs or medical conditions on the Health Screening Questionnaire we can try to accommodate you to make sure your visit is a special one. Please note our facilities and Premises unfortunately are not DDA compliant. If you need any further information about our Shop or facilities please feel free to contact us on bookings@joytots.com.

As some of our Classes are active in nature and movement based, it is advised that you consult with your physician regarding any concerns you may have with respect to any past or present injury, illness, health problem, medication or any other condition that may affect you or your child’s participation in Joy Tots Ltd programs and Classes. It is your responsibility for the health, safety and comfort of you and your child. We encourage you to take breaks whenever needed. You can take time to rest or feed your child and then re-join the class at any time. Your level of participation and interaction in the Class is completely your choice.

Families are asked to refrain from attending Classes if they are ill. Adults and child must be free of any symptoms of diarrhoea, vomiting, fever, rash or conjunctivitis for a full 48 hour period prior to a class. If your child is ill, we ask that you keep your child at home and do not attend our class activities or events. Children who are unwell or have been unwell should not visit the Shop for at least 48hrs. Children who are unwell should not use the play equipment. Children, who become unwell in the Shop café, must leave the Premises immediately. Unfortunately, once the numbers for the Class are confirmed we will not refund any no-shows on the day. However you can cancel a pre-booked Class 3 days in advance and you are eligible to receive a full refund.

For any symptoms unidentified or undiagnosed, please consult with a doctor prior to attending Class.


To maintain the quality of the Classes and for safety standards, there is a set capacity for each Class. Only one adult per child admission is accepted unless you have multiple children or twins under two years of age. No guests will be allowed to participate in our Classes due to space restrictions. We do offer one adult per Class to bring an older child over the age of two to attend a Class session. This opportunity is limited so contact us for more information on activities and prices for the older child. Class sizes and further requirements are stated in our Class descriptions on our Website www.joytots.com.

-Photography/Use of Cameras

Cameras can be used at a Joy Tots Premises, however we ask that you be mindful of other customers and their privacy. Photos can only be taken of your children or family. Video camera equipment are strictly not permitted in our Premises, with the exception of a private hire event.

-Safety and Play Policy

Joy Tots play area is highly interactive and uniquely created to encourage children to play in a safe and stimulating environment. As such, there are inherent risks that are always associated with children playing and having fun together. These include: children being exposed to moderate physical activity, children tripping and bumping into fixed objects and other children. Please be respectful of others in the play area by managing your child.

Joy Tots has taken every reasonable step to control these risks through the design, maintenance and operation of our Class, Shop and the play area on Premises. However, it is impossible to eliminate such risks whist providing a stimulating play environment and parents/guardians must recognise and accept they, as Users, use our whole facilities, activities and Premises at their own risk.


We welcome any and all feedback on our Site and Joy Tots Ltd Products or Services. All Comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered, by Users, to Joy Tots Ltd on or by this Site, Shop or otherwise disclosed, submitted or offered in connection with use of the Site, Products or Services remain Joy Tots Ltd property. Joy Tots Ltd will own the exclusively all such rights, titles and interests and shall not be limited in any way in its use commercial or otherwise, of any Comments. Joy Tots Ltd is and shall be under no obligation to maintain any Comments in confidence, pay any compensation for any Comments or to respond to any User Comments. You represent that no Comments submitted to you to the Site will violate any right of Third Party, including copyright, trademark, privacy or other personal or otherwise unlawful, abusive or obscene material or Content. You shall solely remain and be held responsible for the Content of any Comments you make.


Any and all notices, correspondence or communications shall submitted to us in writing either by post to our trading business address at 117 Ferry Road, Edinburgh, EH6 4ET or by email to info@joytots.com.

Joy Tots Ltd from time to time may send you information about our Products and/or Services. If you do not wish to receive such information, please click ‘Unsubscribe’ link in any email or contact us at info@joytots.com.

-Trading Name

Joy Tots is a trading name of Joy Tots Ltd registered in Scotland No: 461736. Registered Office 42 Charlotte Square, Edinburgh; EH2 4HQ. Please note, this address is not to be used for any correspondence or communication unless previously agreed with Joy Tots Ltd. Our trading Premises will handle all correspondence and communication between Joy Tots Ltd and its Users. Our trading Premises is 117 Ferry Road, Edinburgh, EH6 4ET.

-Handling Complaints

We will in every case acknowledge complaints within 5 working days. We will handle every case with sensitivity and advise the customer how long it will take to resolve the complaint. We will in every case keep the customer informed throughout the process and plan to resolve the matter in a timely fashion to the best of our abilities.

Last updated July 2016.

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117 Ferry Road





tel: 0131 5548943

Mon - Fri

Classes - 10 - 11am.

Cafe & Crafts - 11 - 5pm.

Sat & Sun

Private Venue Hire.

Book us for Parties & Events!

Proud partners with Dribble

Created by Joy Tots Ltd. 2017.

A company registered in Scotland - SC558146

Joy Tots and Joy Tot are trademarks and trade names of Joy Tots Ltd.